Faculty Liaison, Technology
As Faculty Liaison, Technology, Melvin provides direct support and training on the Learning Portal and develops documentation for Portal Help and on the use of academic and collaborative technologies. Melvin comes to CTSI/ACT from the School of Continuing Studies, U of T, where he worked as an IT Project Support Specialist. He was involved in a number of initiatives, including developing online registration systems and enabling its integration with Blackboard Learn. Melvin studied Informatics at the University of California, Irvine specializing in human-computer interaction and interface design. His research focused on usability testing and solutions to improve software applications for everyday users.
Maryam Shafiei is an Academic & Collaborative Technology Assistant with the Centre for Teaching support and Innovation (CTSI). She is involved with supporting the Learning Portal, and assists with determining the best possible resolutions on the use of academic and collaborative technologies through testing and evaluation. She also develops instructional materials for users on the effective use of software and technologies. Maryam holds a Bachelor of Science in Software Engineering, and has many years of experience working in special libraries, providing clients with technical support services, troubleshooting software and hardware issues, and resolving IT problems.