Faculty Liaison, Technology
As Faculty Liaison, Technology, Melvin provides direct support and training on the Learning Portal and develops documentation for Portal Help and on the use of academic and collaborative technologies. Melvin comes to CTSI/ACT from the School of Continuing Studies, U of T, where he worked as an IT Project Support Specialist. He was involved in a number of initiatives, including developing online registration systems and enabling its integration with Blackboard Learn. Melvin studied Informatics at the University of California, Irvine specializing in human-computer interaction and interface design. His research focused on usability testing and solutions to improve software applications for everyday users.
Chris has been seconded in CTSI to a Faculty Liaison, Technology position during the 2015-2016 academic year. In this role Chris provides a range of services and activities through direct support, training and development of relevant documentation as a front-line member for Email Operations and Web Services/ CMS Help in the ACT Support team.
Chris is one of the primary email correspondents for firstname.lastname@example.org. He assists faculty and staff with Portal/Blackboard questions and provides written information, instruction, diagnostic and testing support for Blackboard and its content system.
Maryam Shafiei is an Academic & Collaborative Technology Assistant with the Centre for Teaching support and Innovation (CTSI). She is involved with supporting the Learning Portal, and assists with determining the best possible resolutions on the use of academic and collaborative technologies through testing and evaluation. She also develops instructional materials for users on the effective use of software and technologies. Maryam holds a Bachelor of Science in Software Engineering, and has many years of experience working in special libraries, providing clients with technical support services, troubleshooting software and hardware issues, and resolving IT problems.