Faculty Liaisons, Technology


Melvin Chien

As Faculty Liaison, Technology, Melvin provides direct support and training on Quercus and related technologies in the Academic Toolbox. He develops support resources and documentation on the effective use of technologies in teaching. Melvin comes to CTSI/ACT from the School of Continuing Studies, U of T, where he worked as an IT Project Support Specialist. He was involved in a number of initiatives that includes developing online registration systems and enabling its integration with Blackboard Learn. Melvin studied Informatics at the University of California, Irvine specializing in human-computer interaction and interface design. His research focused on usability testing and solutions to improve software applications for everyday users.

Through CTSI’s partnership with ITS, Melvin is collaborating with the Enterprise Applications and Solutions Integration (EASI) group on the Course Information System (CIS) project. The CIS streamlines syllabi and exam processes for instructors and administrators, and help students to make better-informed decisions about their education.



Maryam Shafiei

Maryam Shafiei is a Faculty Liaison, Technology with the Centre for Teaching support and Innovation (CTSI). She provides support and training for faculty and staff on Quercus and related technologies in the Academic Toolbox. Maryam assists with determining the best possible solution on the use of educational technologies through testing and evaluation. She also develops instructional materials for users on the effective use of software and applications to support teaching and learning. Maryam holds a Bachelor of Science in Software Engineering, and has many years of experience working in special libraries, providing clients with technical support services, troubleshooting software and hardware issues, and resolving IT problems.