Find help with Quercus (Canvas), including divisional and central support, consultations, guidance, system status, and training resources.
Get Quercus Support
- Contact your divisional support team: Get help with Quercus and educational technology questions specific to your division or faculty. Divisional teams have local knowledge of practices, procedures, and available support.
- Submit a support request: Email q.help@utoronto.ca to create a Quercus support ticket.
- Book a consultation: Meet with a CTSI educational technology specialist (UTORid login required) for support with the pedagogical and course-design uses of Quercus.
Need Help Accessing Quercus?
- New instructors: Your UTORid is required to access Quercus. Your Business Officer (or, in some faculties and departments, your Human Resources Officer) can issue your UTORid and Secret Activation Key. Learn more about activating your UTORid.
- Visiting and status-only instructors: If you do not appear in HRIS, ask your Business Officer or ROSI Coordinator to apply for a Long-Term Guest UTORid on your behalf.
- UTORid or password issues: Contact the Information Commons Help Desk.
- Missing courses: If your course does not appear in Quercus, confirm your teaching assignment with your departmental ROSI Coordinator or Business Officer. You can also review Course Life Cycle for information about when courses become available.
- Change your display name: Update your preferred display name at my.auth.utoronto.ca. Changes may take 24–48 hours to appear in Quercus.
Find Quercus Guidance
Looking for instructions or resources rather than individual support?
- Quercus (Canvas) Quick Guide: Get started with common course setup and management tasks.
- Canvas Instructor Getting Started Resources: Learn the basics of setting up and using a course in Canvas.
- Canvas Instructor Guide: Find detailed instructions for Canvas features and tools.
Quercus Support for Teaching Assistants
Teaching assistants can use the Quercus for TAs (pdf) resource for guidance on training, accessing resources, and using Quercus in their teaching role.
Quercus Support for Students
Students should visit the Student Support page for help with Quercus tools and features. For Canvas guidance, use the Canvas Student Getting Started Resources or Canvas Student Guide.
Check Quercus System Status
If you are experiencing problems accessing or using Quercus, check Canvas Status for current service information or review Canvas Incident History for recent incidents.
Quercus Training
Looking to develop your Quercus skills? Access past CTSI workshop recordings or check the U of T Teaching and Learning Calendar for upcoming sessions.