Find help with Quercus (Canvas), including divisional and central support, consultations, guidance, system status, and training resources.
Get Quercus Support
- Contact your divisional support team: Get help with Quercus and educational technology questions specific to your division or faculty. Divisional teams have local knowledge of practices, procedures, and available support.
- Submit a support request: Email q.help@utoronto.ca to create a Quercus support ticket.
- Book a consultation: Meet with a CTSI educational technology specialist (UTORid login required) for support with the pedagogical and course-design uses of Quercus.
Find Quercus Guidance
Looking for instructions or guidance rather than individual support?
- Quercus (Canvas) Quick Guide: Get started with common course setup and management tasks.
- Canvas Instructor Getting Started Resources: Learn the basics of setting up and using a course in Canvas.
- Canvas Instructor Guide: Find detailed instructions for Canvas features and tools.
Quercus Support for Teaching Assistants
Teaching assistants can use the Quercus for TAs (pdf) resource for guidance on training, accessing resources, and using Quercus in their teaching role.
Quercus Support for Students
Students should visit the Student Support page for help with Quercus tools and features. For Canvas guidance, use the Canvas Student Getting Started Resources or Canvas Student Guide.
Check Quercus System Status
If you are experiencing problems accessing or using Quercus, check Canvas Status for current service information or review Canvas Incident History for recent incidents.
Quercus Training
Looking to develop your Quercus skills? Access past CTSI workshop recordings or check the U of T Teaching and Learning Calendar for upcoming sessions.