Student Support

Instructors: feel free to share this support page with your students

Quercus Tools:


Quercus Discussions allow course participants can have an online conversation.


Discussions are a commonly used tool in Quercus that allow course participants to have an online conversation. Instructors may use discussions for assessment and require you to post messages and respond to other students in the course. Instructors may also use discussions as a way share content and information with students.

Viewing Discussions

You may be able to view the discussions in your course by clicking the Discussions link in the Course Navigation.

Discussions Link in the course navigation menu

Note: Your instructor may choose to hide the Discussions link in Course Navigation and provide access to Discussions through other areas of your course, such as Pages or Modules.

Replying to a Discussion

  1. After selecting the Discussion title to view a discussion, you can select Reply to respond.
  2. This will open the Rich Content Editor where you can type your reply. You can use the Rich Content Editor to add other content to your reply, including links, images, audio, and video.  The Office 365 integration displays the OneDrive icon in the Rich Content Editor in Discussions and allows you to create a hyperlink to OneDrive files directly in the Rich Content Editor.  If the instructor allows threaded replies, you may also be able to reply to other students’ posts.
  3. If your instructor allows, you can also attach files to your reply.
  4. Once you finish, select the Post Reply button.

Note: Discussion posts may be automatically saved for up to a one-hour period in your browser’s local storage. However, to be cautious, we suggest that you compose and save your discussion post in Word or another program first and then copy and paste it into the Rich Content Editor in the Quercus discussion.

Discussion Permissions

Depending on the permissions your instructor has provided you may be able to create discussion topics, and edit or delete discussions posts.

Creating a Discussion Topic

If the Add Discussion button is available on the top right corner of the Discussions page, your instructor has given permission to create discussions for your course.

Add Discussions button

If the Add Discussion button does not display, your instructor has restricted this setting in your course.

Editing and/or Deleting a Discussion Reply

If your instructor allows, you can edit and/or delete your own discussion reply by clicking the three vertical dots to the right of your reply.

If the edit or delete option does not appear, your instructor has restricted this setting in your course.

Note:  If you are part of a course group, the group will have its own discussion area and you will be able to create discussion topics and edit and delete topics and replies within your group area.

Canvas Student Guides


How do I access or find a Quercus group I’ve been assigned to?

Look for the “Groups” menu button in Quercus:

Quercus Groups - student access



If your instructor has created groups and asked you to join. When you go into the People tool you will see a tab called Groups. Click into the tab and you will see a list of different groups, with a name your instructor gave. On the right side of each group there will be the word JOIN in blue writing. Once you click that you will have joined to the group.  


If your instructor wants you to create groups in Quercus, they should have enabled this option. When you go into the People tool then into the Groups tab you should see a +Group button at the top right corner. Click the button and a pop-up will appear. Give the group a name and choose how members will be able to join your group (check for instructions from your professor or TA), pick between Course members are free to join or Membership by invitation only. Then submit the group.

Leading  a Group

When you are the leader of the group you will see an extra option called Manage in the Groups tab where your group is. This gives you the ability to manage group members and the group. You can edit the group name and with permission from instructor/TA(s) you can remove members in your group if necessary.   


Just like joining a group, you have the ability to leave a group. However, unless your instructor or TA has given permission to leave a group, do not freely switch or leave your group.   

Quiz Tool in Quercus

Important notices when taking a Quercus Quiz

Students must open the quiz in only one single browser tab/window when taking quizzes. If students open the quiz in multiple browsers or in more than one tab/window in the same browser, their answers may not be saved or submitted.

Copy/Pasting images in New Quizzes!

When taking a New Quiz, copy/pasting an image into an Essay question will appear to work, but the image will not be retained or shown in the submission. If inserting an image in a New Quiz, students should always use the “Upload Media” button.

Quercus Quizzes FAQ:

Library Resources

This tri-campus library guide includes quick access to commonly used library resources, such as the library’s article and catalogue search.

Plagiarism Detection Tool

The Plagiarism Detection Tool assists instructors in detecting textual similarities between assignments submitted by students and other materials in the Plagiarism Detection Tool database.

Note: The Plagiarism Detection Tool is used for coursework only.

With the integration of the Plagiarism Detection Tool into Quercus courses, instructors and students should not access the program through the website

Plagiarism Detection Tool and Group Assignments – if multiple students submit the same document to a Group Assignment in Quercus that is using the Plagiarism Detection Tool, it is possible for the subumissions to match against each other at 100 percent. It is strongly advised that if multiple copies of the same document need to be submitted, it should be done by the same student.


The Plagiarism Detection Tool assists instructors in detecting textual similarities between assignments submitted by students and other materials in the Plagiarism Detection Tool’s database.

The Plagiarism Detection Tool helps students and instructors:

  • identify common writing issues (such as citation errors), and
  • deter plagiarism.

Note: The Plagiarism Detection Tool is used for course work only.

Submitting an Assignment that uses the Plagiarism Detection Tool

Each time you submit an assignment that uses the Plagiarism Detection Tool, you will be asked to accept Plagiarism Detection terms of use by selecting the checkboxI understand that my submission will be sent to Ouriginal.’

File Type and Size Considerations

Before submitting your assignment, ensure that your submission file meets the Plagiarism Detection Tool type and size requirements. Most file types are accepted (.docx, .pdf, etc..), provided they:

  • have a minimum of 20 words and/or 430 characters

See File Formats FAQ for more details.

The Similarity Report

When you submit an assignment, the Plagiarism Detection Tool generates a Similarity Report/ Analysis Report.  The Similarity Report highlights any passages that match other materials in the Plagiarism Detection Tool database or on the web. 

For additional information on how to read and understand the Similarity Report, please refer to Understanding the Similarity Report.

If your instructor allows, you can check the status of the Similarity Report for your assignment by clicking Submission Details.

Plagiarism Detection Tool submission details  

A flag with a number indicates the Similarity Score. If your instructor allows you to see the Similarity Report, you can click the score to open the report.

Colours for the Similarity score will correspond to the following criteria :

  • Blue (no matching words)
  • Green (one matching word up to 24% similarity index)
  • Yellow (25-49% similarity index)
  • Orange (50-74% similarity index)
  • Red (75-100% similarity index)

flag with similarity score

You can also access the report from Grades. To the right of the possible points for the assignment, click the color-coded Similarity Score flag. Again, this will only work if your instructor has allowed you to see the Similarity Report.

view similarity score from Grades

Note: If you resubmit an assignment, you must wait up to 24 hours for the Plagiarism Detection Tool to generate a new Similarity Report.

Removing a Submission from the University’s collection:  Students cannot remove submissions from the University’s plagiarism detection database on their own. Once a paper has been submitted, students should contact their instructor regarding paper deletion. The instructor will then need to contact the UofT plagiarism detection administrator. For contractual reasons, all paper deletion requests must be submitted by the University’s plagiarism detection administrator to the company. The administrator will need the class ID, assignment name, and submission ID number, so students should provide those to their instructor to expedite the process.  The submission ID is on the digital receipt that was generated and/or emailed to the student when they submitted the paper. The submission ID can also be found when viewing the submission in Feedback Studio and clicking on the information icon (‘i’).

Please note: if students wish to resubmit an assignment in order to submit a revised version of a paper, their instructor can enable this option for them. There is no need to delete a paper from the database in this situation. Please contact the course instructor regarding resubmissions.

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Web Conferencing

Long-distance charges may apply if you are joining the session using a telephone. Long-distance charges may apply if users are calling in from outside of the GTA.

Microsoft Teams and Zoom are the institutionally supported web conferencing tool, integrated within Quercus courses. They provided the ability to synchronously broadcast audio and video, share presentations, applications, and files, as well as various other activities.

For assistance, consult Zoom’s Documentation or Microsoft Teams Documentation.

peerScholar offers 3 categories of help videos to assist students in completing their peerScholar activities:


Quizzical is an online tool for students to author formative test questions and that can be shared with teaching staff and peers. This educational software is designed to help students engage more deeply with course material.

Visit the Quizzical student experience site ( to learn more about this tool as a student.

Quizzical is an educational software designed to help students engage more deeply with course material. It has two major facets:

  1. students are assigned one or more dates to create multiple choice questions; and,
  2. all the best questions (as vetted by professor/TA) are available in a quiz pool, allowing each student to take practice quizzes and prepare for exams.

When students log into Quizzical, they can click on links for help. 


Team Up!

Team Up! is a web-based group assessment tool created to encourage group/team work, peer teaching, engagement with course materials, and active learning. The assessment tool is designed to make students work together to reach a consensus before choosing their answer, providing immediate feedback on the answer given.

Students access the tool using any device (phone, tablet, computer) via their course in Quercus. Marks are sent directly to the Quercus Gradebook. Points (in the form of diamonds) are awarded based on how many attempts are required to obtain the correct answer; typically 5 points are awarded if a group is correct on the first try, 3 points if two tries are required, etc. Your instructor may use a different point scoring system.

How to Access a Team Up! Session on Quercus:

In Team Up!, students can create and join groups to work on quiz questions as a team. Your instructor may have also pre-assigned you to Team Up! groups. The instructions below provide a general outline, but your instructor for your course may have more specific instructions.

  1. Decide which student in your group will be the Leader (Driver) for the session.
  2. Log-in to Quercus from your device (phone, tablet, computer).
  3. Click on the Team Up! Quiz you have been assigned (usually found in the Assignments, Quizzes or Modules tab of your course).
  4. Click Go to Tool to access Team Up!.
  5. If your instructor has pre-assigned groups, all you need to do is vote for the Leader (Driver) by clicking on that person’s name at the top of your team’s Team Up! Session.


How to Participate in Team Up!


If your instructor has asked you to form groups spontaneously (i.e. you are not in a pre-assigned group), your team’s Leader (Driver) must create a group and obtain your team’s unique Group ID for this session. The Leader then shares the unique Group ID with the other team members, allowing them to join the newly established group. The unique Group ID is found at the top of the created Team Up! Session , with the person who created the Group automatically assigned as the Leader or Driver.TeamUp-GroupCreation.pngTeamUp-GroupID.png


Your Role as the Driver:

  • The Driver acts as team leader, responsible for navigating the quiz , confirming the team’s final agreed upon answer to a question, and submitting the completed quiz score to Quercus. The driver can also enter feedback if requested by the instructor.
  • The Driver has a steering wheel next to their ID and is differently coloured than other Team Members.

Your Role as a Team Member:

  • Team Members participate and choose their answers, so all team mates can see what they have chosen, but they cannot submit their choices to Team Up!.
  1. The Driver chooses a question, and the team can participate by choosing their own answers and discussing their choices with each other. Once the team decides on a final answer, the driver chooses it and clicks the Check Answer button.
    • Note: The Driver can check an answer despite what the team members choose, so be careful that you have consensus before clicking the Check Answer button. You cannot undo.
  2. If the answer is correct, you will be awarded the full score or “diamonds” for that question. You will be able to proceed onwards by clicking the Next button that will appear under the Check Answer button or by clicking on a question in the menu on the left. If your team’s answer is not correct, discuss the question and choose again. Repeat until you get the correct answer. All teammates can see whether responses are correct/incorrect as well as their team’s overall score as they progress through the Team Up! session.
  3. After completing the quiz, click the Review & Submit tab. The Driver MUST click Submit to Quercus to send your group’s Team Up! quiz scores to Quercus for grading. If this is not done, no one on the team will see a grade in the Grades section of your Quercus course.
  4. Once the score has been submitted by the Driver, you can exit the Team Up! Session by closing your browser tab. It’s a good idea to check that your score shows in the Grades section of your course. If not, please remind your Driver to Submit to Quercus.


Team Up! Troubleshooting & FAQ:

  • My screen seems to be lagging compared to those of my group members (eg. I’m not on the same question as the driver/members, the answer I chose does not appear on my group members’ screens, etc.)
    • As long as you are logged in, you will receive your grade, so just continue to participate by communicating with your team. Almost always, your device will re-sync with the rest of your team’s devices within a minute or two. If not, refresh your screen once. Repeatedly refreshing is not usually helpful!
  • I’ve been disconnected. Will my quiz progress be saved? Can I re-join my group? 
    • Enter the Team Up! session again and you will automatically be put back into your group. Your progress will be saved, and you will return to the question you or your group was working on. This is true for the Driver as well as any team member.
  • How do I send my completed quiz results? 
    • Click the large red “Submit to Quercus” button at the end of the Team Up! quiz.
  • Can I chat with other group members through Team UP!? 
    • Unfortunately, there is no built-in chat box for group discussion in Team Up!. You may discuss your answers with your groupmates using breakout groups in Bb Collaborate, or face-to-face in class.
  • Can we change our group driver? 
    • You can request a driver change by pressing the red exclamation mark in the top right of your Team Up! quiz.
  • How is the driver for our group chosen, and how can the driver pass the group ID to others in remote classes? 
    • Group members can decide who will be the Driver (ideally someone with a good internet connection). The Driver can pass the group ID to other members verbally through chat or microphone in Bb Collaborate breakout rooms.
  • The Driver of my group has to leave unexpectedly or their device has stopped functioning. How do we proceed with the quiz?
    • Request for a Driver Change using the red button at the top right of your Team Up! Session. This button only provides help for Driver Changes. You may also need to speak with your instructor or TA.


Hypothesis ( is a collaborative annotation tool (or social annotation tool) for groups to annotate web pages, documents, and other digital content.

Please view the Hypothesis student guide for assistance.



While students can purchase iClicker licenses directly from various app stores, we have partnered with the University of Toronto Bookstore to ensure that the best price for students is through the U of T Bookstore, and not directly from online app stores.


All students must create an iClicker student app account to participate in iClicker activities created by their instructor.

How to Create an iClicker Student Account

Students must use their institutional university email address when registering an iClicker account (the email address must be the same email address as shown in your Quercus profile).

Download the mobile app via the App Store or Google Play, or by visiting the iClicker student web app

If students already have an iClicker student app account, they should use their existing account for all new courses. Students should not create a duplicate account.  Update the email address in your iClicker profile to that of your email address.

iClicker Support

Contact the iClicker Support help desk supported by the vendor if you have questions about registering your remote or you are experiencing technical difficulties. 


Students can sign in to Crowdmark in their Quercus course or with an email and password here:

Crowdmark sends emails with links for students to access their assignments and grades.

Student support documentation is available at

Mobile Apps

Mobile apps should not be used for any high-risk activities such as submitting assignments or quizzes—important tasks should be completed on a desktop or laptop computer instead.

Please be aware that the mobile apps have limited functionality. For a more complete experience, please use the desktop versions.


“Canvas Student” mobile app

The Canvas Student mobile app allows students to conveniently access their courses and groups, review course content, and receive course communications on a mobile device.

Download the Canvas Student app to view course information on your smart phone or tablet.

Download Canvas Student for Apple devices on the App Store    Download Canvas Student for Android devices on Google Play

The Canvas Student mobile app is developed and supported by Instructure, not the University of Toronto. For assistance with Canvas Student, please refer to the Canvas Student iOS Guide or Canvas Student Android Guide. You can also get help directly on your iOS or Android mobile device.

Online Guides


Important notices when taking a Quercus Quiz

  • Students must open the quiz in only one single browser tab/window when taking quizzes. If students open the quiz in multiple browsers or in more than one tab/window in the same browser, their answers may not be saved or submitted.
  • Mobile apps should not be used for any high-stakes activities such as quizzes. 
  • Copy/Pasting images in “New Quizzes”. When taking a “New Quiz”, copy/pasting an image into an Essay question will appear to work, but the image will not be retained or shown in the submission. If inserting an image in a New Quiz, students should always use the “Upload Media” button.
  • Copying equations from a question in a Quiz into your answer may cause portions of your answer to be blank. Please use the “Insert Math Equation” option in the Rich Content Editor to add equations to your answer, instead of copy/pasting equations from the question.
  • Combining text entered using the “Insert Math Equation” function and plain text entered in the standard input box may cause issues where part of your text may not show up properly. If equations are used, it is strongly advised that they should be built entirely using the “Insert Math Equation” function.
  • When using the Equation editor : Using the underscore “_” symbol in the “Basic View” may break the display for your answer. It is recommended to use the “Advanced View” if you are using underscores.

Helping Students with Quercus (and related technologies)

Most issues encountered while using Quercus are typically related to a browser problem. A few good first steps when encountering issues are :

  • Use a different browser – Chrome, Firefox or Safari are recommended
  • Use an incognito browser window
  • Clear cache and cookies for your browser (Chrome/Firefox/Safari)

There are several ways students can get assistance with  Quercus and related Academic Toolbox teaching technologies. This would include assistance troubleshooting network connection problems, which are the most common source of problems when using our education systems.

What Technology Requirements Does U of T Recommend?

The University of Toronto has identified the minimum technical requirements needed for students to access remote/online learning.

System Status

The First Place to check is System Status to see if the problem is a University-wide issue. The Status page is linked right off the U of T home page, or directly from 

Wifi and Computers

Questions about Wifi? Need a computer? Visit U of T Libraries for more information. 

Where to ask for help?

Information Commons, Robarts Library – 416-978-HELP (4357) – 

UTM Help Desk- 905-828-5344 – 

UTM Learn Anywhere:

UTSC Help Desk – 416.287.4357 (HELP) – 

For students enrolled in the School of Continuing Studies – please contact

For technical issues and concerns with Quercus and the tools within – please contact: 

Using Generative AI (ChatGPT)

Q: Can I Use ChatGPT at U of T?

A: Ask your prof! Every prof will have a different take on using AI tools. Just ask if you want to know if you can use it.

Course Access:

How do I log in?

The Quercus (Canvas) address is . Log in using your UTORid and password.

What is my UTORid?

UTORid is your key to a number of University of Toronto services including institutional email and Quercus courses. To obtain a UTORid, you first need to obtain a T-Card (student identification card) from a T-Card office . Your UTORid is printed on the student card. You should also receive a printout from the T-Card office with instructions on how to activate your UTORid.

I tried but I can’t log in to Quercus with my UTORid

You may not have activated your UTORid and password. If you are a first time UTORid user (both new and returning students) visit and follow the instructions under “First Time users”.

New students: Click here to Activate your UTORid. You will find reference to a “Secret Activation Key”. This was originally issued to you when you picked up your T-card. If you have lost your “Secret Activation Key” you can visit your campus Help Desk.

Returning to UofT: If you have been with the University of Toronto for some time, or you are returning to the University and have not created a UTORid, click here to Create your UTORid then follow the instructions.

Re-type your password; check that the Caps Lock is not on.

Why can’t I see my course on the Dashboard when I log in to Quercus?

You should see your course when you first log in to Quercus on your Dashboard, or in the Courses menu item that is located in the Global Navigation Menu on the left side of every page in Quercus. If you do not see your course select All Courses.  See instructions for customizing your course list as a student.  However, there are a few reasons why you may not see your course listed:

  • Your instructor may not have made the course available to students yet – check with your instructor or department first.
  • You may not be registered for the course in the ACORN (formerly ROSI) system – check ACORN or with your Registrar.
  • You may have recently registered for the course on ACORN and your course enrollment is in the process to be sent to Quercus – wait 24 to 48 hours (1-2 Business Days) for your registration to be updated in Quercus.
  • The course may not be offered on Quercus this session – check with your department or with your Registrar.

How do I remove a course from appearing on my Dashboard?

When you are enrolled in more than one Quercus course, you can customize the active courses you want to show in your Course list. If you want to remove the default course card setting, you can customize the course list and manually select your favorite courses to display in the Dashboard.  

Additionally, in the Course Card Dashboard, you can open the Options menu for a course card, click the Move tab, and select the Unfavorite option. Unfavoriting a course requires a confirmation before the course is removed from the Dashboard.

Unfavorite Course Card

Courses can be re-added as a favorite in the Course page, which can be accessed from the Courses link in the Global Navigation Menu.

I want to change my name as it appears in Quercus

  • Official Name Change you should contact the Registrar’s Office
  • Change to Preferred First Name: You can change your display first name in Quercus by going to , typing in your preferred first name and clicking “Save Display First Name”. It will take 24 hours for the change to be reflected in Quercus.

Mobile Apps & Notifications

We have received reports that push notifications are not being generated on certain mobile devices. The developer for the Canvas Student and Canvas Teacher mobile apps has been notified of this.

The Canvas Student app should not be used for any high-risk activities such as submitting assignments or quizzes—important tasks and assessments should be completed on a desktop or laptop computer instead.

Troubleshooting Issues: The Canvas Student and Teacher mobile apps are developed by Instructure, Inc., not the University of Toronto. Please be aware that these mobile apps have limited functionality, and the service through these apps are provided “as-is”. For a more complete experience access your courses using the desktop version.

For assistance with Canvas Student, please refer to the Canvas Student iOS Guide (External Link icon) or Canvas Student Android Guide (External Link icon).

Most issues can be resolved by uninstalling and reinstalling the app from your mobile device. Additional troubleshooting and questions may have to be directed to your cellular network provider and device manufacturer.

Link to IOS App Store Link to Android Store


Introduction and Overview of Quercus for Students


Find Your Way Around Quercus

  1. The Dashboard is the first thing you see when you log into Quercus. Your courses will display as course cards (or course tiles) in alphabetical order by course name.
  2. To access a course click on the course name in the course card.
  3. Review the Accessibility within Canvas (Quercus) guide
  4. The Global Navigation menu appears on the left hand-side of every page.

    From that menu you can:

  • personalize your profile
  • edit your notifications (see below)
  • see a list of all your courses
  • access the Calendar,
  • access the Inbox and conversations
  • access Help resources.

Best Practices and Troubleshooting while taking a Quiz

For the best experience while taking a Quercus Quiz, please make sure that you are using a supported device and browser. It is not recommended to use the Canvas App while taking a Quiz.

Do not have multiple instances of the same Quiz open at once. A Quiz should only be open in a single tab/device or answers may not be properly saved/submitted.

If you encounter any issues while taking a Quiz (e.g. images are not showing) try the following troubleshooting steps :

1. Refresh the page.
2. Ensure that you have third party cookies enabled in your browser. (Chrome/Firefox/Safari)
3. Clear their browser cache and cookies. (Chrome/Firefox/Safari)
4. Try opening the quiz in an Incognito/Private window
5. Try using a different supported browser.
6. Reset your router or modem.
7. Try using another network/internet connection.
8. Try using another device to take the quiz.

Your Responsibility as a Student for Course Notifications and Email

Make sure your email address listed in ACORN is a address (or a university email address given to you by your department, for example You get a address at the same time you activate your UTORid and Password. You can check your U of T email account at

All course correspondence that is sent using Quercus is sent to a university-issued email address; this is university policy. Due to this policy, in order to receive email from Quercus, you must update ACORN with your official university-issued e-mail address. Until you do this step, you will not be able to receive email sent through Quercus by your instructor.

Notification Preferences

Students have the option of choosing how they receive notifications from the Quercus system by adding their preferred contact method such as SMS text messages on the Settings page. The notification settings will apply to all of your Quercus courses.  Please be advised that students have the right to forward notifications to a non-university, external email provider such as Gmail, Hotmail etc., however this is not recommended. University policy on official correspondence with students states:

“Students have the right to forward their University issued electronic mail account to another electronic mail service provider address but remain responsible for ensuring that all University electronic message communication sent to the official University-issued account is received and read.”

Once contact methods are added, users can set their own Notification Preferences to select how often they want to be notified of course events.

Students choose when notifications will be sent to them by selecting the appropriate icon:

screen shot of notification frequecy icons in Canvas

Daily summaries are typically sent around 6pm. Weekly summaries are typically sent on Saturdays around 6pm.

View Grades

The Grades page displays all current grades for course assignments. The instructor chooses to display or not display this page to students.  If you do not see the Grades option in your course menu contact your instructor.

Students should understand that grades posted in their Quercus course allows them early access to preliminary grades, it does not represent their official final marks. Official course grades are posted on ACORN.

View Calendar

The calendar tool provides students with course related information and activities, and keep track of course events. Watch a video on the calendar tool for students.


Video guides for students

Learn at your own pace and on your own schedule with these videos from the Canvas Community Guides.  Note that some of the features and tools mentioned in the links and videos may not be included in your specific course environment, simply because your instructor may not have made them available for the course, or they are not available at U of T.


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